To deal with competition in retail business, PT Martina Berto Tbk always doing some improvements, from year to year. Not only improvement to make sure that all Martha Tilaar’s product are made of best quality of ingredients, also wants to improve its service quality by giving good shopping experience to customers through Martha Tilaar Shop.
“What makes Martha Tilaar Shop different from another retail shop is that we deliver complete service to our customers,” says Christin Kusumastuti, Head of Manager Martha Tilaar Shop. She continues, “In Martha Tilaar Shop, our team will warmly welcome everyone who come and ready to help customer’s needs in choosing they beauty items”. Not only good hospitality, Martha Tilaar Shop also prioritizing customer experience extra service, like Beauty Express, Skin Check, Beauty Reborn, Free Facial, and Create Your Own Lisptick (CYO) – this might be as one of best thing you can experience in Martha Tilaar Shop since you can create your own lipstick with so many choice of colors.
According to Chirstin, Beauty Reborn, one of their program that started in August 2017, become the most requested by customers. “In Beauty Reborn, they can come to our outlet and ask our Beauty Sales Consultant to do their makeup. The theme is adjustable, based on customer’s request, but in special occation like Halloween, Christmas, or Valentine’s Day, this theme will be adjusted based on that moment,” she explains. This customer-based service hoped to can attract Martha Tilaar loyal customers.